Dilla University

ICT Teams

1. Infrastructure and Services Team

  • Create and manage the physical layer connectivity of new and existing campuses, buildings, classrooms, offices and laboratories.
  • Create and manage the IP layer connectivity.
  • Plan, implement and manage the Internet connectivity.
  • Creating acceptable use policy for the network and Internet.
  • Secure the network from Internal and external threats.
  • Monitor real time status of the physical and logical connections.
  • Log and audit network access.
  • Create and manage application-ready local cloud infrastructure.
  • Update and patch the operating systems and middleware in data centers.
  • Plan, implement and manage internal communication and collaboration platforms (email, portal, unified communications, etc.).
  • Plan, implement and manage online and offline backup.
  • Plan, implement and manage patch management and end point malware protection for campus users and staff workstations.
  • Plan, implement and manage central Identity management solution for existing and new systems to be implemented.

2. Business Applications Development and Administration Team

  • Analyzing business processes of different sections of the university and come up with automation solution.
  • Automate and facilitate the student-instructor communications.
  • Automate and facilitate the full life-cycle activities of students and staff ( from enrollment to graduation/resignation/retirement).
  • Verify the compatibility, scalability and Integrality the different business automation application going to be implemented in the University.
  • Developing or customizing applications

3. Teaching and Learning Technologies Team

  • Plan, implement and manage E-learning infrastructure.
  • Work with the academic departments for course material preparation and uploading.
  • Plan, implement and manage Digital Library infrastructure.
  • Create the technical infrastructure within campuses, inter-campuses and inter-universities for video conferencing and tele-education.

4. Support and Maintenance Team

  • Single point of contact for ICT related issues, problems, requests.
  • Provide quick services to its users, provide problem identification, support and resolution functions to its customers.
  • Record, monitor problems being reported to ICT, update users on status of problems, and report on service level metrics for services provided.
  • Compile a knowledge base of problems and solutions, for use by first level support personnel.
  • Track and report on Service Level performance that it achieves and ICT delivers.
  • Maintain failed office equipment (printer, ups, computer, laptops, phones, network devices).
  • Perform preventive maintenance regularly.
  • Keep an inventory of maintained and replaced items.
  • Prepare depreciation, discarding and replacement plan for equipment.

5. Training and Consultancy Team

  • Arrange trainings for the ICT team.
  • Plan Inter-ICT Team knowledge and exchange sharing.
  • Arrange training for campus users and staff about newly implemented and developed applications.
  • Create basic awareness on Internet, security, productivity tools, emerging technologies and new projects in ICT for the campus users and staff.